
Tonight we discuss Hooked on Driving (HOD), a non-competitive high-performance driving education program in America. Mike Arrigo, the director of HOD Northeast, explains the brand's mission to provide a safe, fun, and educational environment for car enthusiasts. The discussion includes HOD's history, event management, session structures, and the importance of customer service and safety. Mike elaborates on the progression model for drivers, the role of coaches, and how HOD has adapted to COVID-19 guidelines. Additionally, HOD's partnerships, benefits, and future plans are highlighted, emphasizing the supportive community and family-like atmosphere they aim to cultivate.
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00:01:12 Mike's Journey with Hooked On Driving
00:03:35 Growth and Evolution of HOD
00:06:23 HOD's Unique Approach to Customer Service
00:07:19 HOD's Regional Structure and Expansion
00:14:10 Safety and Education at HOD Events
00:27:02 Progression and Coaching at HOD
00:33:47 The Importance of Group Exercises
00:34:30 Consistency Over Speed; The Role of Point By in Passing
00:37:44 Introduction to the D-Group; Rules and Etiquette
00:40:00 Group Leader Meetings and Their Importance
00:42:55 HOD Coaching Program and Certifications
00:50:53 Balancing Track Time and Quality
00:59:23 Track Insurance and Its Benefits
01:04:56 HOD's Electronic Waiver and Tech System
01:10:40 Event Management and Private Services
01:17:24 Adapting to COVID-19 Guidelines
01:22:59 Shoutouts and Acknowledgements
01:31:48 Closing Remarks and Future Plans
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